BergHOFF Zeno 12 piece Cookware Set Review
| Product Code | B001IAK52E |
| Product Rating |  |
| Price | $506.22 |
| Where To Buy | See More Details |
| Customer Review | See More Reviews |
Product Details
- Amazon Sales Rank: #180495 in Kitchen & Housewares
- Color: Silver
- Brand: Berghoff
- Model: 1112275
- Number of items: 1
- Dimensions: 8.20" h x
21.25" w x
21.00" l,
Features
- Professional 12-piece cookware set
- Stainless steel
- Pre-heat/hand wash
- Set includes: 2.1-Quart covered saucepan, 2.1-Quart covered Dutch oven, 2.9-Quart covered Dutch oven, 4.1-Quart covered Dutch oven, 7-Quart covered stockpot, and a 10-Inch covered skillet
- Professional 12-piece cookware set
- Stainless steel
- Pre-heat/hand wash
- Set includes: 2.1-Quart covered saucepan, 2.1-Quart covered Dutch oven, 2.9-Quart covered Dutch oven, 4.1-Quart covered Dutch oven, 7-Quart covered stockpot, and a 10-Inch covered skillet
Product Description
EarthChef
Non-toxic, PTFE-free, and PFOA-free nonstick cookware and bakeware, that's EarthChef by BergHOFF. EarthChef also has a selection of bamboo kitchen utensils, knives, and energy-saving induction cooktops.
EarthChef's cookware and bakeware's nonstick coating is:
| EarthChef's kitchen utensils are made from bamboo:
|
The complete line has some extras. Its packaging is made from recycled materials, its manufacturing process is non-polluting, and the items are completely recyclable.
Acadian Nonstick Collection
Customer Reviews
Most helpful customer reviews
1 of 1 people found the following review helpful.
DO NOT BUY - Poor customer service
By coach9484
Poor product - Poor customer service - Would not buy again for half the priceWarning: First time reviewer here, but I use the reviews of products exclusively on whether or not to purchase products on amazon.com. I do not want any other users to go through the same poor customer service I did only to gain nothing.I have purchased a set of Berghoff Scala Ceramic coated frying pans. I used the main 12" pan for about a month. As time progresses the pan started to stick. I contacted the customer service dept. that told me to deep clean the pan with baking soda and water. After it was dry add oil to the pan while slowly reheating it. I did this several times to cure my pan as suggested by the customer service rep. He assured me that it would take some time for this to work. This took place over 4 months after purchasing the set. I then got preoccupied when moving into my renovated kitchen. After dealing with my renovation I found the pan again. It was now 12 months since purchase. I had a new representative that made it sound like the guy I was speaking to previously did a poor job and was let go, which he was very rude. She stated they needed to find my files and reopen the review of my pan. She advised me to send the pan in so the warranty dept. could look at the pan. I had to pay shipping both ways but I figured they would at least get my pan back into good condition. Berghoff never called or emailed that they had my pan even though I sent a letter with the pan. After waiting a month I decided to email and see if they received the pan. The last customer service rep I had was now gone and I had a new one again. She had to find the pan again and pull up the files. After a reply from the newest customer service rep she stated that my pan was not covered under warranty. WHAT?She explained that due to the color of the bottom of the pan I had overheated the pan and that the warranty was now void. I the dirt she cleaned on the bottom of my pan was on all our pans we had. We have a glass top range that we cool all our meals on. It does get dirty at times. I simply took a nylon scrubber to clean one of the other pans I had just to see how hard it was. I emailed back stating that her suggestion was not the case and that I wanted to speak to a supervisor. Three weeks later still no response. I called and was directed to the same person I was dealing with my emails. She said she brought the pan to her supervisor and stated that she agreed while refusing to allow me to speak to her supervisor.The facts: Not once did I ever cook with the pan over ½ heat on my range top. I primarily cooked eggs, sausage, warmed up veggies, and cooked some fish. Mind you that I only used the pan 1 month. I hand washed it after every use. At first everything would slide out of the pan. The pan got to the point where I had to scrape it each time after use and then let it sit in soap water. THIS SHOULD NOT HAPPEN AFTER 1 MONTH OF USE!Due to the numerous customer service representatives, poor service, and average pans I would never recommend anyone buy from this company. They did offer me a deal though, 50% off their retail of a new pan. That was almost the same price I could buy it off of amazon.com.Buyer Beware - Stay Away - Learn from my mistakes.
4 of 15 people found the following review helpful.Used item sold as new!!!
By mila91
We ordered new item, but the box was ripped and item seemed to be used. It was not good to give this as a gift.
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Rating: 100% based on 975 ratings. 91 user reviews.
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